Business Conditions

Business Conditions

1. BASIC DEFINITIONS

1.1 The Seller is the Company

TCX s.r.o.,

with registered office at Tomášikova 1, 040 01 Košice, Slovakia

Operation: Zuzkin park 6, 040 01 Košice

registered in the Commercial Register of the District Court Košice I, Section: Sro, Entry No. 15523/V

ID: 36585203

VAT NUMBER: SK2021890167

info@scorea.net

www.scorea.net

(hereinafter referred to as the Seller).

1.2 Additionally, there is a buyer who may also be a consumer (hereinafter referred to as the "Buyer"). The Buyer is any physical or legal person who contacts the Seller with the intention of purchasing the goods offered by the Seller.

1.3 A consumer is a physical person who, when entering into and performing a consumer contract, is not acting in the course of their trade or business.

In the event that the legal relations of the Seller with the consumer are not expressly regulated by these GTC, they shall be governed by the relevant provisions of the Act on Consumer Relations 40/1964 Coll., Civil Code, as well as related regulations.

1.4 The term 'entrepreneur' is defined as:

- A person registered in the commercial register.

- A person engaged in business operations under a trade licence.

- A person engaged in business activities on the basis of a licence other than a trade licence under special regulations.

- A person engaged in agricultural production and registered under a special regulation.

In accordance with the GTC, an entrepreneur is defined as a person who acts in accordance with the preceding sentence in the course of their business activity. By indicating their identification number (ID number) in the order, the Buyer acknowledges that the rules set out in the GTC for entrepreneurs apply to them.

1.5 In the event that the legal relations of the Seller with the Buyer, who is an entrepreneur, are not expressly regulated by these GTC or the contract between the Seller and the Buyer, they shall be governed by the relevant provisions of Act No. 513/1991 Coll., the Commercial Code as amended, as well as related regulations. In the event of any differences between the GTC and the individual contract, the text of the contract shall prevail.

1.6 By using the Seller's web-site and confirming the order, the Buyer agrees to these Terms and Conditions.

1.7 These Terms and Conditions are valid until new Terms and Conditions are issued.

2. ORDERING PROCESS

2.1 The Buyer may place an order for the Goods in the following manner:

- The Buyer may place an order via the shopping cart on the Seller's website.

- Additionally, some items are available for purchase via Google Play or the Apple App Store.

2.2 Upon submitting an order, the buyer agrees to accept the ordered goods and to pay the agreed price for the goods.

2.3 The Seller shall confirm the order within 24 hours via email and shall also notify the Buyer of the availability and delivery date of the goods. All confirmed orders are binding.

2.4 The Seller guarantees the delivery of the correct type and quantity of goods at the agreed price in accordance with the order.

2.5 The buyer may cancel the order within 24 hours of placing the order without providing an explanation. The buyer may cancel the order via the customer portal on the seller's website, by telephone or by email. Upon verification of the cancellation conditions, the seller shall confirm the cancellation of the order to the buyer via email or telephone. If the buyer has already made the payment for the ordered goods, the seller shall refund the money to the buyer's bank account or deliver it in another agreed upon manner.

2.6 The Seller shall have the right to cancel the order if it is not possible to provide the ordered goods. In such a case, it shall immediately refund the Buyer the amount paid in full or offer the Buyer replacement goods or another solution if the Buyer agrees to it. Furthermore, the Seller shall have the right to cancel the order if it is unable to contact the Buyer (incorrect or unlisted contact details, unavailability, ...).

3. PRICES

3.1 Please note that the seller is subject to VAT. The prices quoted on the website are inclusive of VAT.

3.2 The cost of delivery is added to the basic price of the order, depending on the delivery method selected by the customer. The price is calculated based on the total weight of the ordered goods and is displayed in the order for each shipping method. Packaging is included in the shipping price.

4. PAYMENTS

4.1 The buyer may pay for the goods using the payment systems displayed to them when processing the order. Once the order has been paid for, the seller will send the buyer a tax document (invoice) to the email address specified in the order. The order processing process will then begin.

5. DELIVERY CONDITIONS

5.1 The delivery time for the goods in the Seller's offer is typically within eight working days from the order confirmation. The maximum delivery time is 14 days, or it may be extended by agreement with the Buyer. The seller will notify the buyer of the delivery period and date upon order confirmation via telephone or email. Should the buyer be unsatisfied with the extended delivery time, they may cancel the order in accordance with clause 2.5 of these terms and conditions.

5.2 Goods will be dispatched immediately upon order confirmation, subject to all conditions for retieval being met.

6. DELIVERY OF GOODS

6.1 The Seller shall arrange for the delivery of the goods in accordance with the method selected by the Buyer from the options provided in the order.

6.2 The place of collection is determined based on the Buyer's order. Delivery of the goods to the designated location is considered fulfillment of the delivery. In the case of an electronic license, subscription, or other electronic service, the goods are delivered to the Buyer via email in the form of a license key or by crediting the Buyer's registered account on the license server of the application.

6.3 The goods are adequately packaged and secured. It is the buyer's responsibility to check the integrity of the consignment upon receipt of the goods.

6.4 The Seller shall deliver to the Buyer together with the Goods an invoice (tax document), a delivery note and, if required by the nature of the goods, the instruction manual and the warranty card.

6.5 The seller is responsible for the goods only until they have been accepted by the buyer. The Goods shall be deemed to have been accepted by the Buyer from the time when the Buyer acknowledges receipt of the Goods.

6.6 The Seller shall not be liable for late delivery of the ordered goods to the Buyer caused by the carrier. Any damage to the shipment caused by the carrier shall be the full responsibility of the carrier. In such cases, the Seller shall deliver new goods to the Buyer after the carrier has paid all damages.

6.7 In the event of increased demand, it may be necessary to deliver the goods ordered in multiple packages. In such cases, the postage and packing costs will be invoiced separately for each package.

7. WITHDRAWL FROM A PROCESSED ORDER

7.1 The Buyer, who is a consumer, is entitled to withdraw from the processed order (according to the law "from the contract of sale", if the Buyer has already received the goods) within 14 working days from the date of receipt of the goods, without giving any reason, in accordance with the law.

7.2 The goods to be returned must be:

(a) free from any damage.

1. b) the product must be returned in its original state, complete with all accessories and documentation.

(c) Including the enclosed proof of purchase.

7.3 If the Buyer decides to return the Goods in accordance with clause 7.1 of these Terms and Conditions, the Buyer shall:

(a) contact the Seller with a request to cancel the order, indicating the order number, the date of purchase and the account number for the refund.

1. b) return the goods to the Seller's address. It is recommended that the goods are sent by registered post, insured, and that suitable packaging is used to prevent any deterioration of the original packaging and the goods themselves during transport. Please note that the Seller is not liable for any loss or damage to the goods during transport.
2. c) cover the costs associated with the return of the goods (postage, insurance, etc.).

7.4 Upon fulfilment of the conditions set out in clauses 7.1 to 7.3 of these Terms and Conditions and upon receipt of the returned goods, the Seller shall:

(a) accept the return of the goods.

1. b) issue a refund to the Buyer within 15 days of withdrawal from the processed order, covering the full price paid for the goods, excluding shipping fees.

7.5 In the event of non-compliance with any of the conditions set out in clauses 7.1 to 7.3 of these Terms and Conditions, the Seller shall not accept the withdrawal from the processed order and the Buyer shall bear the cost of returning the goods.

8. WARRANTIES AND CLAIMS

8.1 The handling of claims is governed by the warranty conditions of the specific goods, the Commercial Code and the relevant provisions of the Civil Code and special regulations.

8.2 All goods offered in the Seller's online shop are covered by a 24-month warranty. The proof of purchase (enclosed invoice) is always sufficient for the exercise of liability for defects (claim). Presentation of the proof of purchase for the purpose of a claim is sufficient even if a warranty certificate was issued but the customer has lost it.

8.3 Please note that the warranty does not cover normal wear and tear of the item (or its parts) caused by use.

8.4 The buyer is required to deliver the claimed goods in a clean and undamaged condition, with a copy of the invoice and delivery note. The buyer is also required to provide a description of the defect along with the goods.

8.5 CLAIMS PROCEDURE:

8.5.1 Please notify us by email or telephone at your earliest convenience of the product defect.

8.5.2 Return the product to the seller at their business address.

9. PRIVACY POLICY

9.1 Please refer to the Privacy Policy document for detailed information on the processing of personal data.

10. FINAL INFORMATION

10.1 These general terms and conditions and all purchase contracts concluded on the basis of them are governed by the laws in force in the Slovak Republic.

In Košice, on 1.11. 2024