Privacy Policy

We respect your right to privacy. This section outlines how we process your personal data and your rights under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation, henceforth referred to as the "Regulation") and Act No. 18/2018 Coll. on the Protection of Personal Data and on Amendments and Additions to Certain Acts (henceforth referred to as the "Act").

The controller for the processing of your personal data is:

TCX s.r.o. is a company registered in Slovakia at Tomášikova 1, 040 01 Košice. Its registration number is 36 585 203.

TCX s.r.o. is registered in the Commercial Register of the District Court Košice I, Section Sro, Insert No. 15523/V.

Should you have any queries regarding the processing of your personal data or wish to exercise your rights as set out in this document, please do not hesitate to contact us by email at gdpr@scorea.net or in writing at our company address.

What data we collect

In order to provide our services, we collect the following data about you:

Purchase data

When a purchase is made, the customer is asked to provide the information necessary to complete the purchase. The only mandatory data are those without which the purchase cannot be sent and the order cannot be processed, such as the customer's name, email address, delivery address, telephone number and the subject of the order.

Information provided when creating an account

Should you elect to create a user account on our website, we will also collect all data related to this. The only mandatory data is your name and email address, which we use to facilitate communication with you. If you utilise alternative authentication authorities such as Google, Apple or others to create an account, we will utilise your email address, first name, last name or nickname to create an account for you.

Data collected when using our applications

When using our applications, you may be asked to create a user account. This account is used to access the services we provide when you use our applications or web portals. The only mandatory information is your name and email address, which we use to communicate with you and to associate you with any goods or services you may have purchased.

Some of our apps may request location tracking permission for enhanced functionality. On certain operating systems, this may be part of a larger permission group that includes Bluetooth functionality. Bluetooth is necessary for connecting peripheral devices to our applications.

Data collected when using our services

When you use our services, we also collect data about how you use them. This is information relating to your interactions with our services, which allows us to tailor them to your requirements as closely as possible.

How we use data

The data we have collected about you is used for the following purposes:

To provide our services

The data we collect from you enables us to deliver our services in accordance with our terms and conditions. We use the data we collect from you when you place an order to process it or to remind you if you have not completed a binding order. We also retain details of your completed orders. We require this data for our accounting and billing records.

The data and information we have collected about you when providing our services and when you log into your account is used to ensure that your account and the information held in it is up to date.

Communicating with you

We use your contact details to send you our notices relating to the processing of orders and the provision of services, or to respond to your suggestions. We also process your contact details as well as details of your purchases in the event that you make a complaint about goods delivered.

Enhancing and tailoring our services and marketing initiatives

Furthermore, we utilise the data we hold to enhance and personalise our services and for marketing purposes. For instance, we employ data concerning your purchase history and the products you have purchased from us to assist us in recommending other products that may be of interest to you and to display content on our site that is pertinent to you as a result.

Furthermore, data regarding visits and movements on our website, including the products viewed, is utilised for advertising and marketing purposes, both on our website and on external platforms. Additionally, this information is employed for analytical purposes, enabling us to comprehend user behaviour and enhance the user experience.

Security and protection of rights

Furthermore, we utilise your data to guarantee the security of the services we provide, to respond to claims made against us in legal proceedings before government and other regulatory authorities that oversee our activities, and to enforce claims made against us.

Please be advised that cookies are used on this website.

Cookies and other similar tools are used for the aforementioned purposes.

Please refer to the following link for further information on how to enable their use: https://www.scorea.eu/eu/e/privacy

What are cookies, pixels and why do we require them?

Like many other companies providing services on the Internet, we utilise cookies, pixels and other technologies. This article will provide an overview of their functionality and the reasons behind our use of them.

Cookies are small data files that are stored on your browser or mobile device while you are browsing websites. Pixels are small images or 'bits of code' found on a web page or in an email that collect information about your browser or mobile device, and some of them may also store cookies. Different cookies have different ‘lifetimes’ – different lengths of time they are stored on your device. Some cookies are deleted from your device when you close your browser window (session cookie), while others remain stored on your device after you stop browsing our website (persistent cookie).

Why cookies are used

Cookies enable us to recall your actions and preferences (e.g. login details, shopping cart order details) over a period of time, thus eliminating the need for you to re-enter them each time you return to a website or move from one website to another. Cookies also assist us in understanding your preferences and expectations regarding our website. This enables us to enhance the user experience. Additionally, cookies may record other information, such as the number of visitors to our website and the most frequently visited subpages. They are also used to ensure that you are shown advertising and site content that is relevant to your interests and needs.

Which cookies are used

1. Functional and technical cookies are essential for ensuring the proper functioning of our website. They enable essential functions such as logging in to a user account, storing items in the shopping cart, and detecting attempts to log in to an unauthorised account. The absence of these cookies would render our website inoperable. Their use is indispensable, and therefore we do not seek your consent to store and access them. We also include cookies in this category, which allow us to store the contents of your basket for you without you being logged in.
2. Analytical cookies are used to collect data about traffic to our website, information about searches made on our site, and also to find out how users navigate our site, with the aim of optimising the user experience. In order to prevent misuse of these cookies (anonymisation on the side of our suppliers), we have implemented measures that allow you to easily control and limit their use. Therefore, we do not require your consent to use them. The following third-party solutions are used for these cookies:

- Google Analytics

   Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Further information on privacy protection can be found here. You can also install a software add-on, available here, to refuse cookies.

3. Marketing and advertising cookies: We utilise these cookies to enable us to display content on our site that aligns with your previous preferences, and also to serve you advertising based on your interests. We only store cookies of this type with your consent. We employ the following third-party solutions for these cookies:

- Google AdWords

   Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Further information on privacy protection can be found here, and you can opt out of cookies here.

- Facebook Pixel

   Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

Further information on data protection can be found here, and you can opt out of cookies here.

Options for your consideration

There are several methods available to manage or restrict the use of cookies and similar technologies by us and our partners.

1. Browser settings: While the majority of browsers have a default setting that allows cookies to be accepted, they also provide the option to delete or refuse cookies. However, we must advise you that in this case, some of the services provided may not function as intended.
2. Partner solutions: You may also opt to utilise the cookie management solutions offered by the aforementioned partners.

Legal bases

In line with data protection legislation, we are required to inform you of the legal bases for processing your personal data, which are:

1. The performance of a contract – this applies to the ordering of goods and the setting up of a user account, as well as to instances of consumer competition, and also to the provision of information regarding discounts to which you are entitled.
2. Consent – in particular in connection with sending you commercial communications about news and current offers or other forms of marketing. Any consent given is voluntary and can be withdrawn at any time, but this does not affect the lawfulness of the processing prior to withdrawal.
3. To comply with our legal obligations, including the storage of data about you and your order in our accounting system and the disclosure of data to state and other authorities that supervise our activities or that resolve disputes or execute decisions.
4. Our legitimate interest – in improving and personalising our services, certain marketing activities, or in relation to security and rights protection as set out above. In these cases, we will always carefully consider whether the processing will constitute a disproportionate interference with your rights.

To whom we disclose data

We do not disclose, share, or sell your personal information to any other entities, except in the situations described below:

If you request us to do so

We may disclose or make available your personal information if you request us to do so. This may occur when you use the community features of our website and post your review or comment. In addition, we may make disclosures to third parties in the case of the delivery service you selected when you placed your order.

In instances of external processing

Some of our suppliers process your personal data on our behalf in accordance with this document and in line with our instructions. They adhere to all necessary security, technical and organisational measures to ensure the protection of your personal data.

Analytical and advertising services

Furthermore, we collaborate with external partners who provide us with analytics and advertising services. This enables us to gain deeper insights into how users engage with our website, optimise the placement of our advertising online and assess its performance. These companies may utilise cookies and other technologies to collect data about your interaction with our services, as well as other websites.

For legal and risk management purposes

We may also retain or disclose your information to others in order to comply with legal obligations, to comply with requests from government and other authorities, to assert our claims or to defend ourselves in proceedings where others assert claims against us. The categories of third parties to whom we disclose personal data for these reasons include, for example, courts, governmental and other authorities competent to exercise control over our activities, to settle disputes or enforce decisions, or our legal and accounting advisors and auditors.

Transfers to third countries

We do not transfer your personal data to third countries outside the EU.

Protecting your data

In line with the requirements of applicable legislation, we have implemented comprehensive security, technical and organisational measures to safeguard your personal data. Electronic data is stored in a protected database on a server that is either owned by us or dedicated to our use. We have robust protocols in place to protect the database containing personal data from damage, destruction, loss and misuse.

How long we keep the data

We retain personal data relating to your user account for as long as you have an account set up, as it is necessary for us to be able to operate the account for you. If you do not have an account set up (you did not create a password when you created your order), we will retain your personal data relating to the order you have processed for the necessary period, which is generally three and a half years from the date of delivery.

If we use your personal data for the purpose of delivering commercial communications to your email address or in other cases where you have given us your consent, we will retain this data until you withdraw the relevant consent. If we process your data on the basis of our legitimate interest, we will retain it until the reason for processing it ceases to apply. However, we must advise you that even if one of the reasons for processing ceases to apply, this may not result in us ceasing to retain your personal data. This is because we may, and sometimes must, process personal data for another purpose with a different legal basis.

What are your rights

As a result of our processing of your personal data, you have a number of rights. Should you exercise any of the rights set out below, we will inform you of the processing of your request within 30 days of receipt of your request by us. In justified cases, we may extend the above period to 60 days, which we will inform you of.

How to exercise your rights.

To exercise your rights, please send an email or written request to gdpr@scorea.net.

Please include your first name, last name, email address or permanent address in your request. Without this information, we will be unable to comply with your request. We require this information from you to verify your identity and to ensure that your personal data is not provided to an unauthorised person.

Right of access to data

You have the right to request confirmation from us as to whether we are processing your personal data. If we are processing your personal data, you are entitled to receive information about the data we are processing about you, the purpose of the processing, any disclosure of your personal data, whether the data has been transferred to a third country and the retention period for your personal data.

Right to repair

It is acknowledged that errors may occur. Should you believe that our company is processing incorrect personal data about you, you are invited to exercise this right directly in your account settings in the "My Account" section or ask us to correct it. We are committed to processing the right personal data about you, therefore we encourage you to exercise this right whenever, for example, you move or any of your personal data that is important to your relationship with us changes.

Right to erasure, also known as the right to be forgotten, allows individuals to request the deletion of their personal data.

You are entitled to request the erasure of your personal data that we process about you, provided that the following conditions are met and no legal exceptions apply.

- The data in question are no longer required for the purposes for which they were originally collected.

- You revoke your consent for the processing of your personal data, and there is no other legal basis for doing so.

- If you object to the processing of your personal data on the grounds that it is being done on the basis of legitimate interest and the legitimate grounds for processing do not prevail, or if you object to processing for the purpose of direct marketing, you are entitled to do so.

- The personal data have been processed in a manner that is contrary to the law.

In the event that your personal data has been disclosed and you exercise your right to erasure with us, we will also erase such disclosed personal data. Furthermore, we will inform the other recipients of your personal data that you have exercised your right to erasure and should therefore erase all references to your personal data, if technically feasible in view of the technology available and the cost of carrying out these measures.

Upon cancellation of your account with us, we will proceed to delete the data where feasible and cancel your account within 14 days. However, due to technical constraints (e.g. data backup), some data may be deleted after a longer period of time, which should not exceed 60 days.

Right to restriction of processing

Furthermore, you have the right to request that we temporarily restrict processing in the following circumstances:

- If you believe that we are processing inaccurate personal data about you, you may request that we restrict processing of that data until such time as the accuracy of the data has been verified.

- In the event that the processing of your personal data is unlawful and you opt to request a restriction on the processing of your personal data instead of erasure, we will comply with your request.

- The personal data is no longer required for the purposes of the processing, but is necessary for your own purposes of establishing, exercising or defending your legal claims.

In the event that you object to the processing of your personal data, we will await verification that the legitimate grounds for processing your personal data outweigh your legitimate interests.

The right to data portability

You have the right to obtain the personal data that we process about you on the basis of consent and/or contract and that we process by automated means, in a structured, commonly used and machine-readable format. Furthermore, you may transfer this data to another person. Should this be technically possible, we will transfer your personal data directly to your chosen provider at your request.

Right to object

You have the right to object to the processing of your personal data, on grounds relating to your particular situation, if it is carried out on the basis of our legitimate interest. This includes the right to object to profiling based on our legitimate interest.

Furthermore, you have the right to object to the processing of your personal data for direct marketing purposes.

Lodging a complaint

Should you believe that the processing of your personal data by our company contravenes applicable data protection legislation, you are entitled to lodge a complaint with our main supervisory authority, the Office for Personal Data Protection of the Slovak Republic. You can find the relevant contact details here.

Contact us

Should you have any queries or require further assistance, please do not hesitate to contact the Data Controller or the Data Protection Officer at gdpr@scorea.net.

Should you require further assistance, you may also contact the relevant data protection authority.